PRIVACY POLICY

Brand: SLAYNOW
Operated By: SHEIN STYLE STORE INC.
Last Updated: August 14, 2026

This Privacy Policy describes how SHEIN STYLE STORE INC., operating under the brand name SLAYNOW ("SLAYNOW", "Company", "we", "us", or "our"), collects, uses, stores, and discloses personal information when you visit our website, purchase our products, create an account, communicate with us, or otherwise use our services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean any customer, website visitor, account holder, or other individual whose personal information we collect in connection with our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that your personal information may be collected, used, stored, and disclosed as described in this Privacy Policy, subject to applicable law.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, operational requirements, or applicable legal and regulatory requirements.

When we make changes, we may update the "Last Updated" date displayed at the top of this Privacy Policy and take any additional steps required under applicable law.

We encourage customers to review this Privacy Policy periodically.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our Services, we may collect personal information from different sources depending on how you interact with SLAYNOW.

We may use collected information to:

  • Process and fulfil orders.

  • Process payments and payment confirmations.

  • Arrange shipping and delivery.

  • Facilitate returns, refunds, exchanges, and cancellations.

  • Manage Pre-Orders and Pre-Bookings.

  • Provide customer support.

  • Maintain and manage customer accounts.

  • Communicate order and delivery updates.

  • Improve our website, products, and Services.

  • Detect and prevent fraudulent or unauthorized transactions.

  • Send marketing and promotional communications where permitted.

  • Comply with applicable legal and regulatory obligations.

  • Protect our customers, business, Services, and legal rights.

3. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with SLAYNOW and use our Services.

Information You Provide Directly

Information you provide directly to us may include:

  • Contact Information: Name, email address, telephone/mobile number, and address.

  • Order Information: Customer name, billing address, shipping address, order details, payment confirmation, email address, and telephone number.

  • Account Information: Username, password, account preferences, and other information used to maintain or secure your account.

  • Payment-Related Information: Payment status, transaction references, and other information necessary to facilitate payment through our payment service providers.

  • Return & Refund Information: Bank or payment details provided where required to process an eligible refund.

  • Pre-Order Information: Information associated with Pre-Orders, Pre-Bookings, booking amounts, and related transactions.

  • Customer Support Information: Information you voluntarily provide when contacting SLAYNOW regarding an order, complaint, return, exchange, refund, delivery, or other concern.

Certain features of our Services may require specific information. If you choose not to provide required information, some Services may not be available to you.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit or interact with our website or Services, certain information may be collected automatically.

This may include:

  • Device information

  • Browser information

  • IP address

  • Network connection information

  • Website usage information

  • Pages viewed

  • Products viewed

  • Interaction with website features

  • Shopping and cart activity

  • Referral information

  • Cookies and similar technologies

We may use cookies, pixels, web beacons, software development kits, and similar technologies to collect this information.

5. INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive information from third parties that help us operate SLAYNOW and provide our Services.

These third parties may include:

  • E-commerce and website service providers

  • Payment gateways and payment processors

  • Banks and financial service providers

  • Shipping and courier companies

  • Third-party Same-Day Delivery providers

  • Order fulfilment partners

  • Analytics providers

  • Customer support platforms

  • Marketing and advertising providers

  • Fraud prevention and security providers

  • Technology and cloud service providers

For example, payment processors may process bank account, credit card, debit card, UPI, billing, or other payment information necessary to complete a transaction.

Third-party courier and logistics providers may receive information necessary to deliver your order, including your name, mobile number, delivery address, PIN code, and order-related delivery information.

6. HOW WE USE YOUR PERSONAL INFORMATION

Providing Products & Services

We may use your information to:

  • Confirm and process orders.

  • Process payments.

  • Allocate inventory.

  • Fulfil and dispatch purchases.

  • Provide order notifications.

  • Arrange shipping and delivery.

  • Provide Same-Day Delivery where applicable.

  • Process Pre-Orders and Pre-Bookings.

  • Facilitate returns and exchanges.

  • Process eligible wallet credits and refunds.

  • Maintain customer accounts.

  • Provide other features associated with our Services.

Customer Communication

We may use your contact information to communicate with you regarding:

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Delivery notifications

  • Pre-Order updates

  • Return and exchange requests

  • Refund status

  • Customer support requests

  • Important account or policy information

Communications may be made through available channels such as email, SMS, telephone, WhatsApp, or other supported communication methods, subject to applicable law.

Marketing & Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including sending information about:

  • New products

  • New collections

  • Offers

  • Promotions

  • Sales

  • Restocks

  • Pre-Order launches

  • Other SLAYNOW-related updates

Customers may opt out of eligible promotional communications using the available unsubscribe or preference-management options.

7. SECURITY & FRAUD PREVENTION

We may process personal information to detect, investigate, prevent, and take appropriate action regarding suspected:

  • Fraudulent orders

  • Unauthorized payments

  • Account misuse

  • Repeated or suspicious Return to Origin (RTO) activity

  • Misuse of returns or exchanges

  • Security threats

  • Illegal or malicious activity

Customers are responsible for maintaining the confidentiality of their account credentials.

If you believe your SLAYNOW account or personal information has been compromised, please contact our Customer Support team promptly.

8. COOKIES & SIMILAR TECHNOLOGIES

Like many online stores, SLAYNOW may use cookies and similar technologies to operate and improve our website and Services.

Cookies may help us:

  • Remember customer preferences.

  • Maintain shopping cart functionality.

  • Understand website usage.

  • Improve website performance.

  • Conduct analytics.

  • Personalize customer experiences.

  • Measure marketing performance.

  • Provide relevant advertising where permitted.

Most browsers allow customers to control or reject cookies through browser settings.

Please note that disabling certain cookies may affect website functionality or prevent certain Services from working correctly.

9. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business, fulfil orders, provide Services, or comply with applicable law.

Information may be disclosed to:

Service Providers

Third-party providers performing services on our behalf, including:

  • Payment processing

  • Website/e-commerce infrastructure

  • IT services

  • Cloud storage

  • Data analytics

  • Customer support

  • Order fulfilment

  • Warehousing

  • Shipping

  • Courier services

  • Same-Day Delivery services

  • Return/reverse logistics

Shipping & Delivery Partners

To complete deliveries, we may provide necessary customer information to courier or logistics providers.

This may include:

  • Customer name

  • Mobile number

  • Shipping address

  • PIN code

  • Order reference

  • Delivery instructions

Business & Marketing Partners

We may work with marketing, advertising, analytics, and other business partners to operate, promote, and improve our Services, subject to applicable law.

Legal & Business Requirements

Information may also be disclosed where reasonably necessary:

  • To comply with applicable laws or legal obligations.

  • To respond to lawful requests from government or regulatory authorities.

  • To enforce our policies or contractual rights.

  • To investigate fraud or security incidents.

  • To protect SLAYNOW, SHEIN STYLE STORE INC., our customers, or other persons.

  • In connection with a merger, restructuring, acquisition, financing, sale of business/assets, insolvency, or similar corporate transaction.

10. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links or integrations involving websites, payment services, social media platforms, courier providers, or other services operated independently by third parties.

SLAYNOW does not control the privacy practices of independent third-party platforms.

If you access an external website or service, we encourage you to review that provider's privacy policy and applicable terms.

The inclusion of a third-party link or integration does not necessarily constitute an endorsement of that third party or its privacy practices.

11. CHILDREN'S PRIVACY

SLAYNOW's Services are not specifically intended for children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us to request appropriate action, including deletion where required by applicable law.

12. SECURITY OF YOUR INFORMATION

We take reasonable administrative, technical, and organizational measures designed to protect personal information under our control.

However, no online system, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

Customers should therefore avoid sending highly sensitive or confidential information through insecure communication channels.

13. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for purposes such as:

  • Providing our Services

  • Processing and maintaining orders

  • Managing customer accounts

  • Completing returns, exchanges, and refunds

  • Maintaining transaction and accounting records

  • Providing customer support

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements and policies

  • Meeting applicable legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

14. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Access / Know: Request information about personal data we maintain about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of eligible personal information.

  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

  • Restriction: Request restriction of certain processing where available under applicable law.

  • Communication Preferences: Opt out of eligible promotional communications.

  • Grievance/Complaint: Contact us regarding concerns about how your personal information is handled.

These rights are not absolute and may be subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing certain privacy-related requests.

15. CUSTOMER COMMUNICATION PREFERENCES

Customers may receive transactional communications necessary for providing our Services, including:

  • Order confirmations

  • Payment updates

  • Shipping and delivery notifications

  • Return/exchange information

  • Refund notifications

  • Security-related communications

Transactional communications may continue even where a customer has opted out of promotional marketing.

Where available, customers may unsubscribe from promotional email or marketing communications through the unsubscribe mechanism provided in those communications.

16. INTERNATIONAL PROCESSING & SERVICE PROVIDERS

Some of our products, technology providers, service providers, logistics partners, or other business partners may operate outside the customer's state or country.

As a result, personal information may, where necessary and legally permitted, be processed or stored in locations other than the customer's location.

Where required, we will handle such transfers in accordance with applicable data-protection requirements.

17. COMPLAINTS & PRIVACY REQUESTS

If you have questions or complaints about how SLAYNOW handles your personal information, or you wish to exercise an available privacy right, please contact SLAYNOW Customer Support using the contact information published on our official website.

We may request reasonable information to verify your identity before processing certain privacy requests.

We will handle eligible requests and complaints within the timelines required under applicable law.

18. CONTACT US

For questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact:

SLAYNOW Customer Support
Legal Entity: SHEIN STYLE STORE INC.

Email: Please use the official customer support/privacy email address displayed on the SLAYNOW website.

19. GENERAL

This Privacy Policy should be read together with SLAYNOW's other applicable policies, including our:

  • Terms & Conditions

  • Shipping & Delivery Policy

  • Return, Exchange & Refund Policy

  • Order Cancellation Policy

  • Partial Cash on Delivery (COD) Policy

  • Pre-Order & Pre-Booking Policy

  • Same-Day Delivery Policy

If any provision of this Privacy Policy conflicts with rights that cannot legally be excluded or limited under applicable law, the applicable legal requirements will prevail.

SLAYNOW
Operated by SHEIN STYLE STORE INC.
GST No - 07AFAFS7137K1ZP
Contact Number - +91-7292020403
Emai Id - Support@slaynowindia.com


Last Updated: August 14, 2026