RETURN, EXCHANGE & REFUND POLICY

Brand: SLAYNOW
Company: SHEIN STYLE STORE INC.

By using the SLAYNOW Return & Exchange Portal, placing an order on SLAYNOW, or submitting a return, exchange, refund, or cancellation request, you agree to the terms of this Return, Exchange & Refund Policy.

SHEIN STYLE STORE INC. reserves the right to revise, modify, or update this policy from time to time. Customers are encouraged to review the latest policy before making a purchase or submitting a return or exchange request.

By successfully placing an order with SLAYNOW and/or submitting a return or exchange request, the customer is deemed to have read, understood, and accepted this policy.

1. RETURN WINDOW

SLAYNOW offers a 3-day return policy.

  • Return requests must be submitted within 72 hours (3 days) from the date and time the order is marked as delivered.

  • Requests submitted after the 72-hour return window may not be accepted.

  • Returned products must meet all eligibility requirements mentioned in this policy.

Return Eligibility

A product will be eligible for return only if:

  • The product is unworn and unused.

  • The product is unwashed.

  • All original security tags, brand labels, and packaging are intact.

  • The product is returned in its original condition.

  • The product is not covered under the Final Sale Policy mentioned below.

SLAYNOW reserves the right to reject a return if the returned product does not meet these requirements.

2. RETURN CHARGES

For eligible return requests, a ₹150 reverse logistics fee will be deducted from the eligible refundable amount.

Customers are not required to separately pay the ₹150 return fee through the Return & Exchange Portal. The applicable fee will automatically be adjusted against the refundable amount.

Example: If the eligible refund amount is ₹1,000, a ₹150 reverse logistics fee will be deducted and ₹850 will be credited to your SLAYNOW Wallet.

If a product is verified by our team as faulty, damaged, or incorrect due to an error attributable to SLAYNOW, the applicable return/reverse logistics fee may be waived or refunded.

3. REFUND PROCESS — SLAYNOW WALLET

For all approved returns, the eligible refund amount will first be credited to the customer's SLAYNOW Wallet after the returned product has been received at our warehouse and successfully passes the required quality checks.

Once the refund amount is available in the SLAYNOW Wallet, the customer will have two options:

Option 1 — Shop Again Using SLAYNOW Wallet

The customer may use the available SLAYNOW Wallet balance to purchase another eligible product from SLAYNOW.

The available wallet amount will be adjusted against the value of the new order. If the new order value is higher than the available wallet balance, the customer will be required to pay the difference.

Option 2 — Request Refund to Bank Account

If the customer does not wish to use the wallet balance for another purchase, they may submit a Refund Request for the eligible amount available in their SLAYNOW Wallet.

After the refund request is successfully submitted and approved, the eligible amount will be transferred to the bank account/details provided by the customer.

Bank refunds may take approximately 5–8 business days to reflect after successful processing, depending on the banking/payment network.

Important: Crediting an approved return amount to the SLAYNOW Wallet is the first step in the refund process. Customers can subsequently choose either to use the amount for shopping on SLAYNOW or submit a request to transfer the eligible wallet amount to their bank account.

4. EXCHANGES

SLAYNOW offers a FREE First Exchange on every eligible order. No reverse pickup or exchange shipping charges will apply to the first eligible exchange.

Customers may request an exchange for:

  • A different size; or

  • A different eligible product available on SLAYNOW.

The exchange request must be submitted within 72 hours (3 days) of receiving the order.

Exchange Conditions

The product must:

  • Be unworn and unused.

  • Be unwashed.

  • Have all original security tags and brand labels attached.

  • Be in its original condition and packaging.

  • Not fall under the Final Sale category.

Exchange Process

  1. Visit the SLAYNOW Return & Exchange Portal.

  2. Select the eligible product and submit your exchange request.

  3. A reverse pickup will generally be arranged within 48 working hours, subject to courier serviceability.

  4. Once the returned product reaches our warehouse and passes the required quality checks, the replacement/exchange product will generally be dispatched within 24 working hours, subject to stock availability.

If the replacement product costs more than the original eligible exchange value, the customer must pay the difference.

Any applicable difference in price must be paid while submitting or processing the exchange request. Discounts, prepaid offers, promotional offers, or combo benefits applied to the original order may not necessarily be carried forward to the replacement product.

If reverse pickup is unavailable at the customer's PIN code, SLAYNOW may contact the customer by email, WhatsApp, or other available contact details. In such cases, the customer may be required to self-ship the product to the warehouse address communicated by our support team.

5. FINAL SALE POLICY

Products specifically marked as "Final Sale" on the product page, cart, checkout page, or invoice are not eligible for return or exchange, except where required by applicable law or where the customer receives an incorrect or verified defective/damaged product.

Where a discounted or slashed-price product is intended to be Final Sale, the Final Sale status should be clearly displayed at the time of purchase.

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive an incorrect product, you may be required to provide clear photographs showing the front and back of the product, packaging, labels, and any other information reasonably required to verify the claim.

For damaged or defective products, customers are strongly advised to record an unboxing video from the time the package is opened. SLAYNOW may request photographs, an unboxing video, or other reasonable evidence to verify the condition in which the product was received.

After verification, an eligible damaged, defective, or incorrect product may be:

  • Replaced with the same product/style, subject to availability;

  • Exchanged for another eligible product; or

  • Refunded in accordance with the refund process stated in this policy.

Where the product is verified as damaged, defective, or incorrect due to an error attributable to SLAYNOW, applicable return/reverse logistics charges may be waived or refunded.

7. REPLACEMENT & EXCHANGE CONDITIONS

  • A product may ordinarily be replaced/exchanged once.

  • A replacement or exchanged product may not be eligible for another voluntary exchange, subject to applicable law and cases involving verified defects, damage, or incorrect products.

  • Once an exchange has been processed and dispatched, it generally cannot be converted into a standard return request solely due to a change of preference.

  • Exchange requests are subject to product and size availability.

8. ORDERS PLACED USING SLAYNOW WALLET

Where a new order is placed using SLAYNOW Wallet balance, applicable return/exchange eligibility will be determined according to the terms displayed at the time of purchase and this policy.

Previously applied prepaid discounts, promotional discounts, coupons, or combo offers may not be carried forward when placing a new order using wallet credit or while processing an exchange.

Any additional amount payable for the new product must be paid by the customer.

9. MULTIPLE-ITEM RETURNS

If a return request is raised for multiple products but only some of those products are handed over during reverse pickup, the refund will initially be processed only for products actually received and successfully verified by our warehouse.

If the customer wishes to return the remaining approved products, additional shipping or reverse logistics charges may apply depending on the circumstances and courier availability.

10. ORDER CANCELLATIONS

Customers are advised to cancel their order before it is shipped/dispatched.

If an eligible cancellation request is successfully processed before dispatch, the applicable refund will be processed according to the payment/refund terms applicable to the order.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

If a dispatched order is subsequently returned to SLAYNOW, applicable shipping/reverse logistics charges, including a charge of up to ₹150 per applicable product/order, may be deducted from the refundable amount where permitted.

11. UNDELIVERED PREPAID ORDERS / RETURN TO ORIGIN (RTO)

If a prepaid order cannot be delivered and is returned to SLAYNOW as Return to Origin (RTO), the eligible order amount may be credited to the customer's SLAYNOW Wallet after deduction of applicable shipping/RTO charges, where permitted.

The customer may thereafter use the eligible SLAYNOW Wallet balance for another purchase or request an eligible bank refund in accordance with the refund process described above.

12. DISCOUNTS, OFFERS & PROMOTIONS

In the case of a return, exchange, replacement, or new purchase using SLAYNOW Wallet balance:

  • Previously applied prepaid discounts may not be carried forward.

  • Promotional coupon benefits may not be carried forward.

  • Combo offers may be recalculated or withdrawn if the conditions of the original offer are no longer satisfied.

  • Replacement or newly selected products may be charged at the price applicable at the time of the new transaction.

The final refundable amount will be calculated after considering applicable discounts, promotions, shipping charges, reverse logistics fees, and other adjustments associated with the original order.

13. QUALITY CHECK

All returned products are subject to a quality inspection after reaching our warehouse.

SLAYNOW may reject a return or exchange where, subject to applicable law:

  • The product has been worn, washed, altered, or damaged after delivery.

  • Tags or labels have been removed.

  • The returned product is different from the product originally supplied.

  • Required accessories or components are missing.

  • The product does not otherwise satisfy the eligibility requirements stated in this policy.

Refunds, wallet credits, replacements, and exchanges will be processed only after successful verification, wherever such verification is applicable.

14. IMPORTANT TERMS

  • Return/exchange requests must be raised within the applicable 72-hour window.

  • The first eligible exchange is free.

  • Standard eligible returns are subject to a ₹150 reverse logistics fee, unless otherwise stated or waived.

  • Approved return amounts are first credited to the SLAYNOW Wallet.

  • After receiving wallet credit, customers can either shop again using the wallet balance or request an eligible refund to their bank account.

  • Bank refund processing may take approximately 5–8 business days after successful processing.

  • Exchange and replacement requests are subject to stock availability.

  • Shipping, reverse logistics, COD, convenience, or similar charges may be non-refundable where permitted and where disclosed to the customer.

  • Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.

15. COMPANY RIGHTS

SLAYNOW, operated by SHEIN STYLE STORE INC., reserves the right to verify and approve or reject return, exchange, replacement, cancellation, and refund requests in accordance with this policy and applicable law.

In cases of suspected misuse, fraud, repeated abuse of the return/exchange process, incorrect products being returned, or other suspicious activity, SLAYNOW may conduct additional verification and take appropriate action in accordance with applicable law.

SLAYNOW
Operated by SHEIN STYLE STORE INC.
GST No - 07AFAFS7137K1ZP
Contact Number - +91-7292020403
Emai Id - Support@slaynowindia.com

Last Updated: August 2026